Our company protects consumer rights and prioritizes customer satisfaction after sales. Any dissatisfaction with the products you purchase and any problems arising from production and service are meticulously evaluated and resolved as soon as possible.
You can find below the necessary conditions for us to serve you better and faster about product returns;
1. If the product you purchased from our stores is not defective or defective and you want to return it, it must be delivered within 15 days with all the accessories and the box undeformed.
2. In order to return your products for FREE, you must contact us at 0533 508 86 76 or email@example.com. Then you have to send the product to the specified address with the contracted shipping company.
3. You can return your products free of charge to Iris Süloş Özbaş with Yurtiçi Cargo company.
4. Please send the products to the delivery address below. Iris Süloş Özbaş - Monapetra Etiler Mahallesi Yanarsu Sokak Dogan apt. no: 44 D: 3 K: 2 Besiktas - Istanbul
For order cancellation;
You can cancel your orders that you placed mistakenly or gave up. It should be noted that due to our busy working schedule, sometimes we might not be able to check our emails frequently.
When it is noted that the product is already delivered to the shipping company;
• If the product has been shipped, the shipping fee or fees will be deducted and refunded.
• If the product is not shipped in the cancellation process, the entire fee will be refunded in the same way as the transaction.